The end to 2022 is in sight, and it has been a year where more and more companies have permanently shifted towards hybrid working. Gamma is beyond thankful for being able to assist so many fantastic companies embrace this new way of working and collaborating. Our brilliant customers make this journey so much more worthwhile and fulfilling, so thank you for your continued support. Take a look at some of our shared success this year.
So, what has Gamma been up to in 2022?
In June, our Frontiers event gave audiences, both in-person and virtual, insights into what innovations are on the horizon, such as the power of AI and what can be done to enable collaboration from anywhere. We are delighted to say that we’re already working hard on our 2023 edition, so keep a look out for more updates soon! To get you in the mood, catch up on all the highlights from this year and see what our flagship event has to offer.
Gamma is also stepping up its dedication towards the goal of reducing carbon emissions right across the company and reach the prestigious achievement of becoming a net-zero organisation by 2042. Our recently published ‘Carbon Reduction Plan’ outlines what steps are being taken to minimise Gamma’s impact on the environment and what we are doing to build towards a greener and more sustainable future.
Once again, we’ve had an extremely busy events schedule this year, making an appearance at the likes of Call & Contact Centre Expo, UCX Europe, and Gartner Symposium. It was amazing to meet so many like-minded people, while also having the opportunity to participate in speaker sessions, panel discussions, and showcase our innovative suite of products. Missed us this year? Keep an eye on our events page for details on where you can meet us in 2023.
As we continue to work closely with organisations in the public sector, Gamma has recently secured a brand-new accreditation that highlights Gamma’s success in enabling companies to embrace hybrid working. Our continued success in attaining new accreditations further demonstrates Gamma’s capability and potential in giving businesses the means to succeed and thrive.
The continuous hard work and drive of our Support team is something to be admired and applauded, so we would like to take this moment to thank them for all of their fantastic work. Take a note of our opening hours over the festive break to ensure that you get the support and assistance you need.
We hope our latest edition of Unify provides plenty of insights and useful takeaways, and don’t forget that you can find additional content on our Unify hub for more great insights about the latest industry trends.
Once again, we would like to thank you for your support across the year, and we look forward to working with you in 2023!
The December edition
Frontiers 2023
A look back at Frontiers 2022
In June 2022, our Frontiers event arrived at 8 Northumberland Avenue, with both our in-person and virtual audience enjoying learning from leading experts and thought-leaders.
Our sessions placed a great deal of emphasis on enhancing customer experience and creating a customer-centric culture that supported the shift towards hybrid working. It’s now become imperative for businesses to find new ways to co-create, collaborate, and overcome any challenge they face.
Keynote speeches from AI expert Nina Schick and former Director General of MI5 Eliza Manningham-Buller were met with great enthusiasm and interest, as Nina highlighted AI’s disruptive potential, and Eliza discussed how leaders can effectively deal with pressure. You can catch up with all of our Frontiers content on demand, and get ready for 2023.
Gamma is already working hard to prepare for Frontiers 2023, so while we work behind the scenes to make this edition bigger and better than ever, make sure you keep an eye out for any further announcements and details.
'Carbon Reduction Plan'
Our ‘Carbon Reduction Plan’
Here at Gamma, we are determined to meet our carbon net-zero target dates, meaning that action is being taken to reduce emissions across the business.
The publication of the ‘Carbon Reduction Plan’ goes into great depth about what measures need to be taken and implemented to ensure that Gamma reaches its climate-driven goals, including operating on a net-zero basis by 2042.
See how Gamma is doing its part to reach these goals through science-based targets fuelled by data.
Gamma’s campaign for a better working community
If you would like further information on Gamma’s wider ESG policies, such as our commitment to advancing employee wellbeing, then make sure you read our ESG page.
Where has Gamma been?
Our recent event success
Gamma has been extremely busy attending several events, including the Gartner IT Symposium/Xpo in Barcelona, UCX Manchester, UCX Europe, and the recent Call & Contact Centre Expo in London’s ExCel Centre.
Our team of specialists gave attendees live demonstrations on the latest products and services from Gamma, in addition to providing their own insights and expertise in dedicated speaker and panel sessions. These included our Chief Marketing and Product Officer Chris Wade discussing the benefits of UCaaS collaboration, and Senior Product Manager Richard James highlighting the importance of customer-centric problem solving.
Participating in some of the industry’s largest events across the continent demonstrates Gamma’s determination to become the leading UCaaS provider in Europe, and to assist as many businesses as possible to find new ways to collaborate and co-create the future.
We can’t wait to see you all in 2023, so make sure that you keep an eye on our Events page and social media accounts for where you can meet us.
A new Microsoft accreditation
Microsoft Solutions Partner for Modern Work
Our efforts to give businesses the means to shift towards hybrid work has been recognised by becoming a Microsoft Solutions Partner for Modern Work. This partnership allows Gamma to provide even greater customer success with access to new capabilities and resources, and demonstrates our commitment to Microsoft Teams technology.
Gamma’s Chief Marketing and Product Officer, Chris Wade, has said that this partnership ‘highlights to our customers that we are a provider who has the commitment to training, accreditation and delivered solutions that lead to customer success.’
Find out more on how Gamma can help your organisation get the most out of your Microsoft Teams telephony.
Updates from our Support team
Updates from our Support team
Meet the Support team
Gamma relies heavily on its fantastic support team, who work tirelessly to ensure that all enquiries are answered in a timely manner.
In every edition of our newsletter, we feature a particular member of our team and this time it’s Paul Geary’s turn. He is our Performance Lead in Direct Support.
Paul joined Gamma 5 years ago, working to fix phone line and broadband faults, before gaining further training on Gamma products and becoming more involved on the quality and feedback of cases. It was here that, once the role of Performance Lead became available, he seized it with both hands.
Paul’s role has evolved into one balancing quality and development, promoting accountability and ownership of work while giving agents the chance to grow into their role. Direct Support are proud to hold a record for promoting from within, and Paul is delighted to have contributed to that record.
Away from work, Paul enjoys being active, including visits to the gym and treks with his Labrador Duke. When he’s not completing charity cycles from London to Paris, Paul likes to put his feet up in a local pub, and give himself and Duke a chance to rest and relax.
Festive support hours
Festive support hours
Here at Gamma, we want to make sure you have access to support over the festive season, just in case you need it. You can find our support hours below.
| Days | Opening hours |
| 23rd December | On call from 15:00 |
| Christmas Eve | On call only |
| Christmas Day | On call only |
| Boxing Day | On call only |
| 27th – 29th December | On call only |
| 30th December | On call from 15:00 |
| New Year’s Eve – 2nd January | On call only |
Your first port of call for Direct Support
Need support? Here’s a helpful reminder!
Level 1: Gamma Service Desk
- Phone: 0333 014 5333
- Email: [email protected]
Level 2: Team Lead – Direct Voice Support
- Contact: John McKeen
- Phone: 0333 043 8179
- Mobile: 07458 025 733
- Email: [email protected]
Level 3: Team Lead – Direct Data Support
- Contact: Rebecca Hemphill
- Phone: 0333 094 8262
- Mobile: 07458 025 894
- Email: [email protected]
Level 4: Direct Support Manager
- Contact: Ross Moran
- Phone: 0141 611 5118
- Mobile: 07458 031 049
- Email: [email protected]
Level 5: Head of Direct Support
- Contact: Siobhan Byrne
- Phone: 0333 240 3370
- Mobile: 07818 699 270
- Email: [email protected]
