GX Summit 2019
Foundations
Survive + Thrive
Gamma’s annual conference returned to The Royal Institution as the newly named 2019 GX Summit.
Centered around this year’s theme, Foundations, we challenged guests to think about the scale and pace of their digital transformation strategies – and the technology that underpins it.
Hearing from some of the industry’s leading experts from the likes of Nexxworks, Three and Cirrus, guests left armed with actionable insight to help plan for the next next wave of transformation in an era of digital endurance.
On the day.
The day’s agenda
- Digital Foundations in the new age of customer experience
- Customers built their own agenda from nine streamed sessions
- Live ‘Ask Gamma’ Q&A panel
- Familiar faces took the the stage for one day only in The GX Factor
- Inspiring Headline speaker, Steven Van Belleghem
- Evening networking drinks
Guest keynote
Steven Van Belleghem, Nexxworks
We were delighted to be joined by Steven Van Belleghem from Nexxworks as our headline speaker. Steven’s new book, Customers the Day After Tomorrow – a story about the future of customer relations in a world of artificial intelligence, automation and bots – has sold over 10,000 copies.
Illuminating customer stories from his book, Steven delivered an insightful keynote encouraging attendees to win over the hearts and minds of their peers to secure a place in delivering engaging and insightful customer experiences in the next wave of digital disruption.
GX Factor
This year, some of Gamma’s familiar faces took to the GX Summit 2019 stage for one day only in the GX Factor!
Singing hits such as You’re the WAN that I want and Collab-or-ate Baby, our contestants faced the judges panel and live audience vote in a bid to become the first ever GX Factor winner – all in support of our chosen charity, Starlight Children’s Foundation.
Your GX Factor votes helped us raise £2,038!
Highlights.
5G. What. Why. When?
Duncan Finlay, Head of Product and Marketing at Three, spoke about why he is so excited about 5G and how Three is enabling its partners to deliver upon the 5G opportunity for their customers in a big way.
How to implement AI in your contact centre
Cirrus gave unique insight into how companies are leveraging the potential of a conversational AI to move beyond a scripted FAQ and create a new revenue stream.
Ask Gamma
Attendees were invited to an exclusive live Q&A panel for our Ask Gamma session where we answered questions around our operational efficiencies, product and service updates and our own digital transformation strategies.
Missed the session?
What this year’s attendees thought…
91%
Rated the knowledge of the speakers ‘Excellent’
100%
Gained actionable insight to help in their work life
100%
Would encourage their peers to attend the GX Summit
Thank you to our sponsors
