Gamma’s annual conference returned to The Royal Institution as the newly named 2019 GX Summit.

Centered around this year’s theme, Foundations, we challenged guests to think about the scale and pace of their digital transformation strategies – and the technology that underpins it.

Hearing from some of the industry’s leading experts from the likes of Nexxworks, Three and Cirrus, guests left armed with actionable insight to help plan for the next next wave of transformation in an era of digital endurance.

Registration open for GX Summit 2020

GX Summit 2019 highlghts

On the day.

The day’s agenda

  • Digital Foundations in the new age of customer experience
  • Customers built their own agenda from nine streamed sessions
  • Live ‘Ask Gamma’ Q&A panel
  • Familiar faces took the the stage for one day only in The GX Factor
  • Inspiring Headline speaker, Steven Van Belleghem
  • Evening networking drinks
Gamma Summit Question Pannel

Guest keynote

Steven Van Belleghem, Nexxworks

We were delighted to be joined by Steven Van Belleghem from Nexxworks as our headline speaker. Steven’s new book, Customers the Day After Tomorrow – a story about the future of customer relations in a world of artificial intelligence, automation and bots – has sold over 10,000 copies.

Illuminating customer stories from his book, Steven delivered an insightful keynote encouraging attendees to win over the hearts and minds of their peers to secure a place in delivering engaging and insightful customer experiences in the next wave of digital disruption.

Presenter Photograph

GX Factor

This year, some of Gamma’s familiar faces took to the GX Summit 2019 stage for one day only in the GX Factor!

Singing hits such as You’re the WAN that I want and Collab-or-ate Baby, our contestants faced the judges panel and live audience vote in a bid to become the first ever GX Factor winner – all in support of our chosen charity, Starlight Children’s Foundation.

Your GX Factor votes helped us raise £2,038!


5G. What. Why. When?

Duncan Finlay, Head of Product and Marketing at Three, spoke about why he is so excited about 5G and how Three is enabling its partners to deliver upon the 5G opportunity for their customers in a big way.

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Gamma Summit Presenter

How to implement AI in your contact centre

Cirrus gave unique insight into how companies are leveraging the potential of a conversational AI to move beyond a scripted FAQ and create a new revenue stream.

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Cirrus Photograph Presenter

Ask Gamma

Attendees were invited to an exclusive live Q&A panel for our Ask Gamma session where we answered questions around our operational efficiencies, product and service updates and our own digital transformation strategies.

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