Always-on customer service.
With nearly 100% of customers staying with Gamma after the first year, we have a proven track record in providing outstanding customer services, which are maintained on a rolling basis to ensure they remain optimised and relevant.
This includes conducting interviews with 100 customers every quarter, using visual management tools to monitor our performance, and carrying out KPI-driven quality-of-service audits. Our ongoing commitment to excellence is why we have a consistently high Net Promoter Score – the highest in the sector.
We are delighted that our Net Promoter Score (NPS) is consistently the highest in the sector.
Committed to the best in customer service and support.
24/7 Support
Contact Gamma's UK-based support team 24/7, 365 days a year - we're able to resolve any issue or fault quickly, often in a single phone call.
Support Team
Benefit from a support infrastructure that is co-located, meaning you always get through to the right person to handle your query.
Service Managers
Benefit from highly-trained UK-based customer service managers who are assigned to you on day one of any managed account, giving you a consistent point of contact within Gamma.
Billing
Enjoy total transparency with Gamma's timely, accurate billing; a single invoice that offers clear management reports detailing call summaries and all billing information.
Service Scheme
Choose the level of service you require via Gamma’s simple multi-level service scheme, which means you always have the right support in place whatever your needs.
Resolving Issues
Experience fast resolutions to any fault or provisioning issue thanks to our experts who are trained to provide ‘first time fixes’ and not leave you waiting.
