Horizon drives Thrifty towards a complete unified communications solution

The Scot Group trading as Thrifty Car & Van Rental UK was originally established 40 years ago as a family-owned car and van rental business. Thrifty UK has a fleet of more than 17,000 vehicles.

Thrifty has 1,500 staff in the UK and currently operates across 90 locations with head office sites based in Exeter and many other local hire branches and airport rental service locations across the country.

The company constantly strives to maintain an extremely high quality of customer service to ensure it remains one of the UK’s leading car and van rental services.

The Benefits

  • A complete communications solution with fully integrated and flexible management tools and an easy-to-use web interface.
  • Savings of £93K per annum across fixed, mobile and data services.
  • One supplier, with one clear and concise bill.Clever ‘call from anywhere’ functions enable flexible working.
  • Greater control as platform software is hosted in the cloud meaning updates are applied instantly with no need to pay for costly engineering resource.
  • Gamma’s dedicated account contact manages all aspects of service delivery.

The Challenge

Thrifty’s customer experience is at the heart of everything they do and the key to delivering industry leading service is the quality of their communications system.

Thrifty wanted better control over their telephony, from setting up and controlling how their systems operate to a more consolidated approach to their billing. Thrifty sought to simplify their services by using a single supplier at a cost effective price to provide an innovative and easy to use solution with excellent customer service to match.

The Solution

Thrifty chose a completely unified solution that integrated all of their key communications services. We implemented a complete suite of products including fixed lines and calls, business mobile, broadband and Inbound call management, all tied together by Horizon, a simple, flexible unified solution providing a fully integrated communications service.

Horizon is a hosted IP solution which delivers an extensive range of fixed and mobile communications capabilities through an easy-to-use web portal. The solution met all of Thrifty’s business challenges and gave them total confidence in using one supplier for all their communications needs.

Horizon offers Thrifty enhanced control over their services, making the management of their estate less complicated and time consuming. It also enables staff to adopt a more flexible approach to working, allowing Thrifty to continually deliver the quality of service their customers expect.

Through the strength of our secure Gamma IP network Thrifty can utilise our innovative solution to bring all of their communications together for maximum benefit.

The implementation of this solution was managed by qualified project managers who provided full training on the new system for Thrifty’s administrators, giving complete peace of mind.

The solution completely future proofs Thrifty’s telephony and means that the hassle of maintaining a hardware based infrastructure is stripped away to reveal a much easier system to control.