Easy porting and APIs for service and provisioning make Gamma the provider of choice

Vonage is an international communications company that provides professional telephone services for both consumers and small businesses, but increasingly for people working from home (SOHO).

Within the UK they provide their customers with a plug and play device – a small box that connects to a standard broadband router. A normal DECT or corded phone is then plugged in to this, allowing calls to be made using a broadband circuit rather than via a traditional fixed-line solution.

This enables the customer to have an additional line in their business or home without having to rent a second phone line from a traditional provider.

The Benefits For Vonage

  • Gamma delivers around 15 million customer minutes per month for Vonage
  • Termination of all UK minutes for UK geographic, nongeographic and UK mobile
  • API between Gamma and Vonage makes interaction and turnaround of service and provisioning quick and easy
  • Ability to port any customer numbers

The Challenge

Vonage required a supplier that could provide support in porting of numbers and termination of UK minutes. Porting, in particular, was seen as an area that is notoriously difficult for many providers within the UK.

Alongside this, Vonage were keen to work with a partner that could help them transition into selling hosted and cloud-based voice services in the B2B market.

Mobility is also an area for Vonage that has great potential for growth, particularly when it comes to small businesses. Therefore, it was important that they worked with a supplier that had the capacity to deliver truly unified communication solutions as the business continues to grow.

The Solution

Gamma provision and terminate all the UK minutes for hundreds of thousands of Vonage’s customers (UK geographic, non-geographic and UK mobile).

Vonage customers typically move their services from an alternative network provider. By porting their numbers we enable them to keep their existing phone number (which is often crucial for small/start-up businesses that can’t afford any downtime or major changes).

The Results

This allowed Vonage customers to drastically save costs, as there is no need to rent an addition phone line. A simple plug and play system is distributed to customers which calls can be transferred over. Further, Vonage customers also have the ability to choose their termination end point.