Cloud communication enablement
Leading global UCaaS vendor
Company type
Leading Gartner Magic Quadrant UCaaS vendor
Location
Global with UK entity
Services
Business voice, video, chat and contact centre platform
Personalised Solutions
Scalability
Scalability and agility through automation, APIs and platforms are the core of any successful digital business.
Responsiveness
Responsiveness and flexibility are at the core of offering a real-time tailored digital experience.
Deep market knowledge
Experience in terms of technology, go-to-market and regulation makes the difference between good and excellent.
Strong human relationships
Human aspects and direct customer engagement are crucial to build consistency, trust and strong business ethics.
The Challenge
One of the world’s largest Unified Communications as a Service (UCaaS) providers acquired a UK hosted voice provider to gain a foothold in the UK market, which they identified as being strategically important to their global growth aspirations.
Post-acquisition and after a review of their supply chain, they decided to continue to build on the previously successful relationship and selected Gamma as their primary UK interconnect partner.
Their initial objective was a seamless customer transition into their existing operations. Furthermore, they were also looking for a strong partner which would allow them to rapidly scale, by offering the highest quality, as well as deep market knowledge and personalised support. Gamma was their number one choice and has remained so for the last 10 years.
The Solution
Automation, People, Knowledge
APIs for Automation
Delivering operational efficiencies through APIs, portals and automation for all services.
White labelling
White labelled value added services enabled the customer to expand its portfolio and target market efficiently.
Dedicated service management
Personalised and dedicated operational manager to ensure services are delivered as per the customer’s specific requirements.
Regulatory support
Deep UK market regulatory knowledge is offered as a value-add service as required.
The Results
Efficient, Agile, Trusted
The main impact of this partnership is the fact that without such a flexible and responsive solution the customer would not have been able to on-board customers fast enough to support its growth and in turn generate considerable new revenue.
For example, as a result of Gamma’s superior agility, the customer was able to deliver 10,000 new channels in 4 hours, against the customer’s expectation of 2 days and general industry timelines of up to 2 weeks.
Consequently, in 2021 alone, the customer was able to grow its traffic by 46%, all of this with no downtime to the service.
46%
traffic growth
381%
DID growth
0%
Downtime
