Danosa move to a centrally managed Horizon Hosted phone system

Danosa are waterproofing, thermal and acoustic installation experts, with production and logistics centres in the UK and across Europe. They pride themselves on providing sustainable solutions, their innovative approach and ongoing commitment to improvement and diversification. Quality and service is a key part of their philosophy.

The Benefits

  • Through a flexible, feature-rich hosted solution, improving efficiency
  • No need for ongoing system maintenance and update costs
  • Eliminated any UK call charges
  • Ability to easily relocate to bigger premises for future expansion plans

The Challenge

Danosa were originally using different PBX-based phone systems across several sites in the UK. There was no centralised phone system which made the process unnecessarily complicated. A major concern was regarding their future relocation, as the current phone system was not easily portable to a new site.

Additionally, the company were paying for calls between sites, while paying monthly fees for calls to UK local, national and mobile numbers. Danosa needed a telephony system that would allow for future growth and expansion while keeping costs to a minimum.

As well as scalability it was crucial that multiple sites could be part of a centralised system, no more wasting resource and time. It was also important that a feature rich telephony system was implemented while keeping within a set budget.

The Solution

Solution IP undertook a full review of the current setup and services to highlight the areas for improvement. A thorough bill analysis identified where cost savings could be made, reassuring Danosa that a move to the hosted Horizon platform was a more feasible option for their longer term business needs.

Horizon is cloud-based and accessed via a web-based portal so there are no PBX maintenance costs for Danosa’s customers to worry about. Horizon took into consideration all number porting, DDI distribution and geographical numbering. For more efficient call routing and handling, a personalised auto-attendant was set up to dial specific extensions. Horizon offers Danosa a full range of business-focused features with an emphasis on control and administration through the web that takes the burden away from their IT team. Employees can now manage their calls easily and effectively, maximising individual productivity.

The Results

As the Horizon system is proving to be the right choice for Danosa they are exploring extra features of the platform, such as the mobile app. Solution IP ensured that Danosa transitioned across to the Horizon platform seamlessly. Installing feature-rich, HD voice quality handsets made the experience even more effective, calls are clearer supporting productivity on a day to day basis.

Solution IP also upgraded Danosa’s existing connectivity from a 20MB line to a 40MB providing a faster and more reliable business-grade connectivity.